Description

The HCBS Case Management System is an enterprise healthcare platform designed to support care coordination, service documentation, and workflow management within Home and Community-Based Services (HCBS) programs. The system enables case managers, healthcare providers, and administrators to manage service records, monitor care activities, and maintain compliance with healthcare regulations.

Due to the complexity of enterprise healthcare workflows and the diverse accessibility needs of users, the system required improved usability, accessibility, and interaction clarity to ensure efficient and inclusive use.

My role focused on improving accessibility, usability, and interaction structure while supporting enterprise workflow efficiency.

Key Contributions

• Improved usability and accessibility of complex case management workflows
• Enhanced interaction clarity and system navigation structure
• Improved keyboard accessibility across enterprise workflows
• Strengthened accessibility readiness aligned with WCAG standards
• Improved usability for healthcare providers and administrative users

Accessibility Engineering

Accessibility improvements were implemented to ensure usability across assistive technologies and enterprise interaction scenarios.

Key accessibility work included:

• Improved semantic structure to support screen reader compatibility
• Enhanced keyboard navigation across workflow interactions
• Improved accessibility of forms, controls, and data interactions
• Improved focus management and interaction feedback
• Tested accessibility using screen readers including JAWS and NVDA

These improvements strengthened accessibility readiness and improved usability for assistive technology users.

System Context

The Case Management System supports:

• Healthcare service coordination workflows
• Case tracking and service documentation
• Administrative workflow management
• Enterprise healthcare interaction across multiple user roles

The platform is designed as a secure enterprise web application supporting complex healthcare workflows.

Impact

• Improved accessibility readiness of enterprise healthcare workflows
• Enhanced usability for keyboard and screen reader users
• Improved efficiency of case management workflows
• Strengthened overall accessibility and usability foundation

Confidentiality Notice

🔒 NDA & HIPAA Protected

This project was developed under NDA and healthcare confidentiality requirements. Specific UI screens, proprietary workflows, and identifying implementation details cannot be publicly shared. This case study focuses on UX engineering approach, accessibility implementation, and system-level contributions.